Price List

6.2 Fees and Charges

Subscription Charges

MessageExpress

Monthly Included Calls*

Monthly Subscription

Excess Calls

Message Me

Nil pay as you go

£10 minimum Topup

£1 per call

Message Me

25

£20

£1 per call

Message Me

50

£35

£1 per call

Message Me

100

£69

£1 per call

Message Me

200

£135

£1 per call

Message Me

300

£205

£1 per call

Message 400

400

£270

£1 per call

Message 500

500

£339

£1 per call

*Unused monthly call/minute allowances expire each month.

Higher volume plans and pricing are available ‚Äď please contact us for further information.

MyReceptionist

Monthly Included Calls*

Monthly Subscription

Excess Calls

Receptionist

Nil pay as you go

£10

£1.10 per call

Receptionist 25

25

£29

£1.00 per call

Receptionist 50

50

£49

£1.00 per call

Receptionist 100

100

£95

£1.00 per call

Receptionist 200

200

£190

£1.00 per call

Receptionist 300

300

£280

£1.00 per call

Receptionist 400

400

£370

£1.00 per call

Receptionist 500

500

£465

£1.00 per call

Receptionist 600

600

£540

£1.00 per call

Receptionist 700

700

£630

£1.00 per call

Receptionist 800

800

£720

£1.00 per call

Receptionist 900

900

£810

£1.00 per call

Receptionist 1000

1000

£880

£1.00 per call

 Unused monthly call/minute allowances expire each month.

Initial setup from £20 depending on complexity.
Higher volume plans and pricing are available ‚Äď please contact us for further information.

Additional Contacts

Number of additional contacts

Price (per month)

1

£5

2 ‚Äď 5

£4

6 ‚Äď 10

£7.50

11 ‚Äď 20

£10

21 ‚Äď 50

£15

More than 50

Price on application

Setup and maintenance of contact lists may incur additional charges.

Account Hold
Customers may place their account on hold to retain their phone number and avoid reactivation fees of £5 per month.

Interactive Voice Response (IVR)

 

1-5 prompts

6-10 prompts

11-15 prompts

16-20 prompts

Additional 1-5 prompts

Setup

£80

£129

£178

£227

£49

Monthly access*

£5

£12.50

£20

£27.50

£7.50

Plus £0.10 per minute if not attached to a call answering service.

Usage Charges. Answering Services Paid Services may attract the following additional charges dependent on Customer usage and preferences.

Messaging and Call Transfer

Message by SMS

£0.10 per message

Call transfer to landline

£0.25  per minute

Call transfer to mobile

£0.25 per minute

Call an international number

Dependent on the country ‚Äď please enquire if you anticipate calls being transferred outside of the UK /US / CA

Add-On Services

Additional Phone Numbers

£5 per month

Freephone 0800 Numbers

£10 per month

MessageCentre

Plan

Included Minutes*

Subscription Charges

Usage Charges

Message Centre Voicemail

Unlimited

£5

‚Äď

Message Centre Divert

PAYG

£10

£0.10 per minute

 Includes a local phone number in any of our available cities

¬†Discounts.¬†If Answering Services grants to Customer any discount for any Selected Paid Service, such discount will be applied to the applicable charges set forth in the Price List or these Terms and will apply only during the period specified by Answering Services (‚ÄúDiscount Period‚ÄĚ), after which the charges set forth in the Price List or these Terms will apply without such discount.

 Subscription Charges. For each Selected Paid Service, the applicable Subscription Charge for each Paid Service Term may be charged to Customer’s Credit Card in advance of such Paid Service Term. With respect to any Selected Paid Service that is added in the middle of (i.e., not on the first day of) a Paid Service Term, the Subscription Charge for such Paid Service Term will be pro-rated for the remainder of such Paid Service Term and may be charged to Customer’s Credit Card when Answering Services starts providing such Selected Paid Service.

 Usage Charges.

(a) Customer will be required to maintain a prepaid credit to be applied to Usage Charges incurred by Customer (‚ÄúPrepaid Usage Credit‚ÄĚ). On or before the first day of the first Paid Service Term, Answering Services may establish the Prepaid Usage Credit by charging to Customer‚Äôs Credit Card an amount of ¬£20 or as otherwise specified by Answering Services (‚ÄúPrepayment Amount‚ÄĚ). The customer may not transfer the Prepaid Usage Credit to any third party.

(b) For each Selected Paid Service, all Usage Charges incurred by the Customer in excess of the usage allowances included in the Pricing Plan selected by the Customer (‚ÄúExcess Usage Charges‚ÄĚ) will be deducted automatically from the balance of the Prepaid Usage Credit. The usage allowances included in each Pricing Plan will expire if not used within the time periods to which they apply, and in any event, unused usage allowances for any Paid Service Term will not be carried over to any subsequent Paid Service Term.

(c) Each time the balance of the Prepaid Usage Credit drops below a certain threshold amount determined by Answering Services (which will be £0 unless Answering Services notifies Customer otherwise), Answering Services may charge to Customer’s Credit Card an amount equal to that which restores the Prepaid Usage Credit to £0 plus the Prepayment Amount, which will be added to the balance of the Prepaid Usage Credit. Answering Services will have the right to increase the Prepayment Amount if Answering Services determines, in its discretion, that the Prepayment Amount is insufficient to cover Excess Usage Charges incurred by Customer.

(d) Answering Services may charge to Customer’s Credit Card any Excess Usage Charges incurred by Customer that exceed the available balance of the Prepaid Usage Credit.

 Pricing Plan Changes. Customers may request to change the Pricing Plan they selected for any Selected Paid Service to a different Pricing Plan. If Answering Services approves such request, the new Pricing Plan may take effect on the first day of the Paid Service Term following the Paid Service Term in which Answering Services receives such request unless Customer requests, and Answering Services agrees, that the new Pricing Plan will take effect during the Paid Service Term in which Answering Services receives a such request, in which case the following will apply:

(a) Customer’s Paid Service Term for the new Pricing Plan will commence the following day (unless Customer and Answering Services agree otherwise); and

(b) if there are unused usage allowances in the previous Pricing Plan, the Customer will receive a credit to their account calculated as:

Credit % (defined below) x Subscription Charge of previous Pricing Plan
Credit % is equal to the lesser of:

(i) days remaining in the Paid Service Term divided by the average number of days in a month (30.4 days); or

(ii) unused usage allowances in the previous Pricing Plan divided by usage allowances of the previous Pricing Plan.

(iii) Usage Charges incurred by Customer during a Paid Service Term in excess of usage allowances will be calculated under the terms of the Pricing Plan in place at that time of the usage; and

(iv) except as set forth in Section 6.5(b) above, Customer will not be entitled to any refunds or credits for any amounts previously paid, and any charges previously incurred by Customer will remain payable by Customer.

¬†Taxes.¬†Customer will be responsible for any taxes, duties, levies or other governmental charges (collectively, ‚ÄúTaxes‚ÄĚ) assessed or imposed in connection with any Answering Services Offerings provided to Customer or any payments or transactions under these Terms, excluding Answering Services‚Äôs income taxes. If Answering Services is obligated to collect or pay any such Taxes, Answering Services may charge to Customer‚Äôs Credit Card the amount of such Taxes except to the extent Customer provides Answering Services with a valid tax exemption certificate authorised by the appropriate taxing authority.

 Credit Card Payments. Credit Card Payments. Customer hereby authorises Answering Services to submit charges to Customer’s Credit Card as permitted under this Section 6. Notwithstanding anything to the contrary, Answering Services may, at its discretion, require that (a) a different credit card be provided as Customer’s Credit Card, or (b) any amount Answering Services is permitted to charge to Customer’s Credit Card be paid by Customer using a method of payment other than Customer’s Credit Card, e.g., cheque or electronic funds transfer.

 Other Payment Terms. All amounts payable by Customer under these Terms will be charged to Customer’s Credit Card or otherwise paid in British pounds. If any amount payable by Customer under these Terms is not paid when due (including, without limitation, due a charge to Customer’s Credit Card being declined or initially accepted but subsequently reversed), (a) Customer may be charged penalty or interest fees at the highest rate permitted by law until such amount is paid in full, and (b) Customer will be responsible for all reasonable expenses (including collection and legal fees) incurred by Answering Services in collecting such amount.

 Unwanted Calls. Answering Services does not take any responsibility for any inbound calls, including, without limitation, any inbound calls from (a) telemarketers or promotional companies, (b) callers who misdialled, or (c) or callers who do not leave messages. Such calls qualify as inbound calls and may result in Usage Charges under the applicable Pricing Plans.

. Changes to Terms and Services.

 Revisions to Prices. Answering Services may revise the Price List or charges set forth in these Terms from time to time. Such revisions may include, without limitation, changes to the amounts of the Subscription Charges or Usage Charges for Answering Services Paid Services, changes to the usage allowances included in the Pricing Plans, and discontinuation of Pricing Plans.

(a) Each such revision will take effect immediately upon being posted to the Answering Services Website, except that any such revision that affects a Selected Paid Service will apply to Customer starting at the commencement of a Paid Service Term beginning no less than thirty (30) days from the date which Answering Services provides notice of such revision to Customer in accordance with Section 13.3. If Customer does not agree to any such revision, Customer may terminate the affected Selected Paid Services in accordance with Section 10.1 below and discontinue its use of such Selected Paid Services. If Customer does not terminate its use of any affected Selected Paid Service prior to the effective date of such revision, Customer will be deemed to have agreed to such revision with respect to such Selected Paid Service.

(b) If a Pricing Plan selected by the Customer is discontinued, the Customer will select a new Pricing Plan from the then-current pricing plans offered by Answering Services. If Customer does not select a valid new Pricing Plan prior to the effective date of such discontinuation, then Answering Services may either (i) suspend the affected Selected Paid Service until Customer selects a valid new Pricing Plan or (ii) select a valid new Pricing Plan on Customer’s behalf.

 Changes to Services or Terms. Answering Services may from time to time make changes to any Selected Paid Service (including, without limitation, the scope, nature and other details of such Selected Paid Service), these Terms, Answering Services’s Fair Use Policy (as defined in Section 8.4 below) or any other terms or conditions appearing on the Answering Services Website that may be referred to in these Terms, in each case by providing notice to Customer in accordance with Section 13.3. Each such change will be effective on the date of such notice if such change is made by Answering Services to comply with any applicable laws or to address any actual or potential third-party claims, or if such notice is provided to Customer during the Trial Service Term; otherwise, it will be effective at the end of the Paid Service Term in which such notice is delivered, provided that if such notice is delivered less than fifteen (15) days prior to the end of such Paid Service Term, such change will be effective at the end of the subsequent Paid Service Term. If Customer does not agree to such change, Customer may terminate the affected Selected Paid Services in accordance with Section 10.1 below and discontinue its use of all other affected Answering Services Offerings. If Customer does not terminate such Selected Paid Services and discontinue its use of all other affected Answering Services Offerings prior to the effective date of such change, Customer will be deemed to have agreed to such change. For the avoidance of doubt, this paragraph does not apply to changes to the Price List, which are addressed in Section 7.1.

 

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