Never Miss Another Opportunity

If you are looking for a perfect customer experience with vip treatment then you are at the right place. 

We answer calls you can't

Is your business losing potential customers due to missed calls? A survey conducted by British telecom has shown that 85% of callers do not attempt to call back if their initial call is Our call answering service is designed to meet your specific needs and preferences. 

We customize our approach based on your instructions, whether you prefer to have all calls answered, messages taken, or calls transferred to you. Our call management service can guarantee that you do not miss out on any potential business.

 

Do you provide international services?

We provide virtual reception services and other business solutions not only in the United Kingdom but also in the United States .  We also cater to some areas in Canada. If you’re interested in our international services, please get in touch for further details.

Can you prevent me from missing calls?

Indeed. This is known as ‘call overflow’. Many companies prefer to have their phone calls answered only when they are unable to do so themselves. For instance, if you’re away from the office for an hour, or if your in-house receptionist is on lunch break, leave or is occupied with another call, and you receive multiple calls simultaneously. You can choose to redirect your business phone number (to the unique local phone number we assign to your business during the Free Trial setup process) only when the phone rings for a specified duration (such as after 5 rings) or if your line is already engaged. In such cases, our receptionists will answer the call on your behalf, as if we were located in your office. You retain full control, and can rest assured that you’ll never miss another important call again!

How do I pay for my services?

We’re excited to offer you our convenient payment options to ensure a smooth and hassle-free experience. To make things easier for you, our services are paid for in advance. You can choose the payment method that suits you best, including direct debit or credit card payments (AMEX, Mastercard, and Visa).

We understand the importance of staying organized, so we make sure all invoices are promptly sent to your nominated email address. Additionally, you can access and print your invoices anytime through your online client portal, giving you full control over your financial records.

To cater to our valued clients in the UK, we partner with GoCardless for direct debit payments. For our clients in the United States and Canada, we collaborate with (ACH) payments. Debit to enable seamless debit transactions from your bank account.

For any further assistance or to discuss your payment preferences, please don’t hesitate to get in touch with us directly. We’re here to help and provide you with a positive experience.

Can I get additional numbers for each area code?

We can set you up with a local phone number based on your location, and if necessary, we can also supply you with multiple numbers in diverse area codes. Featuring local phone numbers in supplementary cities or counties can create the impression that your business is more established or has a wider coverage area. To achieve a national presence, we can provide you with an 0800 freephone number. For further details, please get in touch with us.”

Is the number you give me exclusive to me?

Certainly. You’ll receive a personalized local number that’s exclusively dedicated to your company, and is based on your business location. You can choose to advertise this number directly, or forward calls to it from your existing business number. Whenever a call is received on your exclusive number, our professional receptionists will answer in your business name. If you require multiple numbers or a freephone number to enhance your business, we can provide these at an extra cost. It’s important to note that if you plan to transfer your number in the future, this is only possible for freephone numbers.

Do you except payment by bank transfer or wire?

Certainly. We are happy to accept payment via bank transfer for the United Kingdom and wire for the US and Canada, please note that if the invoice goes on paid for over five days or more the service may be temporarily suspended.

Why is your website so basic and simple?

We consider this to be an excellent question, and our focus is solely on providing exceptional service to your customers.

We aim to offer VIP treatment and ensure that their experience meets their expectations. Our ultimate goal is to contribute to your success, and our website is simply a means of contact and reference. Our aim is to seamlessly integrate with your business and operate as if we were based in your location. As a BPO, we believe that our priority should be directed towards providing your customers with the best experience possible rather than focusing on our website.

What currency do you accept

We accept payments in both USD, CAD, EUR and GBP, ensuring convenient transactions for our customers. However, we understand that different individuals may prefer alternative currency options. Rest assured, we are committed to working closely with our customers to explore feasible alternatives and accommodate their preferred payment methods whenever possible. Our aim is to provide a seamless and inclusive experience, ensuring your satisfaction throughout the entire process.

Offer your customers the VIP Experience

We can help you offer your callers the vip experience within your allotted budget.

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